Homeowner Support

Welcome to Your New Home!

At JZ Homes, we take pride in building high-quality homes designed for comfort, style, and longevity.

Now that you’ve moved in, we’re here to support you with all the information you need to care for your home and make the most of your homeowner experience.

This page provides general guidance on after-sales support, warranty information, and how to report defects, ensuring that every JZ homeowner feels confident in maintaining their new home.

Warranty & After-Sales Support

Every JZ Home is backed by comprehensive warranties to protect your investment.

Here’s what you need to know:

Need to lodge a warranty claim?

New Homeowners

Login to your Home Portal for warranty details, digital manuals, and direct support.

Details can be found in your home owner manual.

Previous Homeowners

If you did not receive portal access, please submit a request using the form below.

Lodge a defect or warranty claim

If you notice any defects within your warranty period, follow these steps:

Name(Required)

Email(Required)

Phone(Required)

Property Address(Required)

Defect(Required)

Submit photos

Drop files here or

Accepted file types: heic, jpg, jpeg, gif, png, Max. file size: 30 MB, Max. files: 5.

Ongoing maintenance

Proper home maintenance ensures your home stays in excellent condition for years to come. Here are some key reminders:

Air Conditioning
Clean filters every 3 months for optimal performance
Termite Protection
Ensure annual inspections are conducted to maintain coverage.
Exterior Maintenance
Keep gutters clean and regularly check seals around windows & doors.
Landscaping Care
Water new turf and gardens regularly during establishment.

For more maintenance tips, visit your Homeowner Portal.

Stay Connected

Stay connected with us for updates, tips, and community news!